When I powered down and removed my passport, then turn back on and did the same thing, it immediately loaded my internal hard drive in the disk utilities section.
But, when I brought up DISK UTILITY it just continues to sit there on “loading discs”. When I checked under SYSTEM INFORMATION and clicked on USB, the external drive did show up there. Tonight, I decided to try all of this again and this is what happened this time, so any help you can get, might help me also.
I don’t remember what it said at that time, but it didn’t look like it was a catastrophic failure. When I went through this test back in April I was able to do everything on it, including use the “Disk Utility” to test for problems and also run a SMART test on the drive. Have you tried the trouble shooting test thing yet? If you type in on the home page of this site “macOS cannot find my drive” it gives you a list of things to do. I have been dealing with this since April and cannot figure out what to do.
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